1. Who we are
3DPrintLab LLC is a Texas limited liability company operating from Denton, Texas. Questions or privacy requests may be sent to em@3dprintlab.co.
2. Information we collect
We collect information you choose to provide through a project inquiry, email, quote, invoice, order, or other communication. This may include your name, business name, email address, optional phone number, project specifications, requested due date, files or links, shipping information, and communications.
Payment card information is processed by our payment provider and is not entered into or stored by this website. Our systems may also receive ordinary technical information such as device type, browser, approximate location derived from an IP address, referring page, and website activity when analytics is enabled with consent.
3. How we use information
- Respond to inquiries and prepare quotes.
- Design, produce, deliver, support, and document projects.
- Process payments and maintain business, tax, fraud-prevention, and legal records.
- Operate, secure, troubleshoot, and improve our website and services.
- Measure website and advertising performance when you allow analytics.
- Comply with law and enforce our agreements.
4. Cookies and Google Analytics
Essential browser storage remembers your privacy selection. If you select “Allow analytics,” we may use Google Analytics 4, which can set first-party cookies such as _ga and collect website interaction and device information. We configure analytics to support aggregate measurement and do not intentionally send names, email addresses, phone numbers, or customer-supplied project details to Google Analytics.
You may refuse analytics and still use the website. You may reopen “Cookie Preferences” in the footer at any time. Changing your choice applies to future collection on that browser; it does not automatically delete information already processed.
5. When information is shared
We may share information with service providers that help us operate the business, including website hosting, customer relationship management, email, file storage, shipping, payment processing, accounting, analytics, and professional advisers. They receive information only for the services they provide. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer.
3DPrintLab does not sell personal information for money. We do not use customer project files or confidential designs for unrelated advertising without permission.
6. Retention and security
We retain inquiry and project information for as long as reasonably needed to provide services, maintain tax and business records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative and technical safeguards, but no website or storage system can guarantee absolute security.
7. Your choices and requests
You may request access to, correction of, or deletion of personal information we control, or ask questions about its use, by emailing em@3dprintlab.co. We may need to verify your identity and may retain information when legally permitted or required. You may opt out of non-transactional marketing by using the method provided in the message or contacting us.
8. Children, links, and changes
This website is intended for businesses and adults and is not directed to children under 13. Our products can link to websites or platforms controlled by others; their privacy practices are their responsibility. We may update this policy as our services or legal obligations change and will post the updated date here.